Having issues with your book? Email book.support@kaplan.com if you're having technical issues or need help accessing/downloading a digital edition.
Include the following information in your email:
Title of the book
ISBN
Your Kaplan username (full email address)
Serial Number (inside the back cover)
Brief description of your issue
Screenshots/images if applicable
Need to report a content error or confirm errata? Check here.
How can I return my book? Kaplan has helped millions of students reach their educational goals. We know that our test-taking strategies work, and we make every attempt to keep our materials completely up-to-date. However, if you are not satisfied with your book for any reason, you may return it and get your original purchase price back, exclusive of sales tax, shipping, and handling.
Within 90 days of purchase:
Provide a brief (50 words or less) explanation of why you’re returning your book
Include your original sales receipt with the purchase price and date circled
Package your book and the two items above and mail them to:
Simon & Schuster Inc. Customer Service Department 100 Front St. Riverside, NJ 08075
Qualifying refunds will be issued within 6-8 weeks. Refunds exclude shipping and handling costs and taxes. Only one offer per person and address; valid for US residents only. How do I place a bulk order? All bulk or institutional inquiries are placed with Simon & Schuster.
