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Screen Area Issues

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Issue

The window for my online resources (syllabus, workshop, quiz, QuizBank) is too big or too small and I can't scroll up or down.

Solution

If you find that text or images on your computer are too small or too big, we recommend that you adjust your screen resolution (also referred to as screen area). Click on your system type below for more information.

Windows 7
Windows 10
Mac OS


If you continue to experience display issues, please make sure your device meets our minimum system requirements.

Our Technical Support team is also available to help you troubleshoot.



Windows 7

The resolution of 1024 X 768 is the Kaplan recommended minimum requirement for screen resolution. The PC might recommend the optimal setting for the display. 

Please note that the lower the resolution, the larger the content is displayed on your screen.

Follow these steps to change the screen resolution on your computer.

 
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Windows 10
  1. Right-click any empty space on your desktop. Select Display settings from the context menu.

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  2. The following panel will open. Here you may adjust the size of text, apps, and other items as well as change the orientation. To configure the resolution settings, select Display from the right pane, then scroll down this window and click on Advanced Display Settings.

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  3. The following page will be displayed. This is the page where you are able to select the screen resolution for the PC.

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    The resolution of 1024 X 768 is the Kaplan recommended minimum requirements for screen resolution.
     
  4. The PC might recommend the optimal setting for the display. Please note that the lower the resolution, the larger the content is displayed on your screen. From the available options in the drop-down menu, select the one you want and click Apply
     
  5. You may ignore the notification and confirm your Screen Resolution changes by clicking on Keep The Changes or you may select another screen resolution. You will have only 15 seconds to confirm the changes or else it will revert to the default display settings.
 

Mac OS

It’s generally recommended to use the Default for display screen resolution option. If you are having a screen issue, follow these steps to change the screen resolution. These steps work to reveal additional screen resolution choices for any display connected to a modern Mac, including all versions of OS X.

Please note that the lower the resolution, the larger the content is displayed on your screen.
  1. Open System Preferences from the  Apple menu in OS X.
     
  2. Click on Display.
     
  3. Under the Display tab, hold down the Option / ALT key while you press on the Scaled button alongside Resolution to reveal all available screen resolution options for the display.

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  4. Choose the resolution desired from the complete list of available settings, then close out of System Preferences as usual.

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    You must hold the Option key when clicking on Scaled to reveal all possible screen resolutions for the external display(s). If you have multiple external displays in use on a Mac, you’ll want to hold the Option key when choosing Scaled and select a resolution for each connected display.
     
For example, here’s the default selection of Scaled resolutions shown on a 24″ external display connected to a MacBook Pro.
 
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Now after holding down the Option key while clicking on the Scaled radio button, many additional screen resolutions are revealed as available to use.
 
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Though these additional choices become available, they may not necessarily look right, and they may not render correctly. Just because they are shown as options does not necessarily indicate you should use them for that particular screen.
 

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