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Frequently Asked Questions
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|NOTE: Online resources aren't included with AP and Subject Test tutoring packages.|
|12, 24, 36 Hour Programs||PSAT||SAT||ACT|
|Practice Tests||3 exams||4 exams||8 exams|
|Live Prep Course||Access to an In Person or Live Online prep course|
|On Demand Practice||Access to more than 3,000 practice questions|
Access to more than 1,000 practice questions
|On Demand Lessons||20 hours of additional instructional videos||Additional instructional videos on every SAT topic||Additional instructional videos on every ACT topic|
|Channel|| ||Kaplan's exclusive Channel provides interactive live online sessions taught by our most loved teachers. Students tune in for the sessions they need most and get instant help with any questions they have.|
- SAT course book
- Big Book of SAT Practice Tests
- ACT course book
- Big Book of ACT Practice Tests
|Other Test Resources|| ||ACT Prep and Practice||SAT Prep and Practice|
|Qbank|| ||500+ questions||400+ questions|
|Math Foundations Course|| ||Target problem areas with 200+ practice questions 27 on-demand lessons |
We provide tutoring services for any AP and Subject Test study guides published by Kaplan. To find a list of available study guides, visit our AP and Subject Tests page.
|For shipping questions, visit our Books and Shipping article by clicking here. |
You can access your online resources immediately after you complete your purchase. Your home study kit should arrive within 5 - 7 business days. The most important part of your prep—working one-on-one with a top tutor, at home or online—begins as soon as your matched!
Getting Matched With A TutorYou’re enrolled! What’s next?
Need to be re-matched to a new tutor? No problem! With our Tutor Match Guarantee, we’re confident we can get you rematched within 4 business days.
|Your tutor will reach out to you within 24-hours of being matched.|
• Need more time? Click here to explore your options.
• Click here for information about our cancellation and refund policies.
• Questions about the Money Back or Higher Score Guarantee? Click here.
Frequently Asked Questions
What happens if I can’t make it to a session?
If you need to reschedule or cancel a lesson, call your tutor directly as soon as possible. If you reschedule a lesson with less than 24 hours notice, you’ll either forfeit the scheduled hours or pay a rescheduling fee of $100.
How many tutoring hours do I have left?
Our Premier Support Managers are here to help answer that by calling 1-844-809-9292.
I accidentally submitted my exam, can I have it reset?
Sure you can, just fill out this form and we will reset the test within 48 hours.
I forgot my password, who can help me?
Check out this page for tips on changing your username and/or resetting your password.
How long does it take to be matched?
4 business days.
How do I complete the survey?
Click on the link to the survey that you received in your confirmation email, provide as many details and as much open availability as possible.
How long does my enrollment last?
12-hour packages include 3 months of online access. 24- and 36-hour packages include 4 months of online access.
Helpful ResourcesContact Us
Hours of OperationRelated ArticlesHow to Enroll for Unlimited Prep
Books and Shipping
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The Kaplan Premier Support Team