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Premier Tutoring
Need help navigating your program? We’ve got your back. 

Getting Started Change of Plans
Frequently Asked Questions
Helpful Resources and Related Articles



 
What's Included
 
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We provide tutoring services for any AP and Subject Test study guides published by Kaplan. To find a list of available study guides, visit our AP and Subject Tests page.
 
User-added imageFor shipping questions, visit our Books and Shipping article by clicking here

You can access your online resources immediately after you complete your purchase. Your home study kit should arrive within 5 - 7 business days. The most important part of your prep—working one-on-one with a top tutor, at home or online—begins as soon as your matched!


 
Getting Matched With A Tutor
You’re enrolled! What’s next?
 
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Next 
 
Review our Live Online Tutoring System Requirements to ensure your PC or Mac is compatible. 
 
User-added imageYour tutor will reach out to you within 24-hours of being matched.
 
Change of Plans

Need to be re-matched to a new tutor? No problem! With our Tutor Match Guarantee, we’re confident we can get you rematched within 4 business days.
•  Need more time? Click here to explore your options.
•  Click here for information about our cancellation and refund policies.
•  Questions about the Money Back or Higher Score Guarantee? Click here.
 
Frequently Asked Questions

What happens if I can’t make it to a session?
If you need to reschedule or cancel a lesson, call your tutor directly as soon as possible. If you reschedule a lesson with less than 24 hours notice, you’ll either forfeit the scheduled hours or pay a rescheduling fee of $100.

How many tutoring hours do I have left? 
Our Premier Support Managers are here to help answer that by calling 1-844-809-9292.

I accidentally submitted my exam, can I have it reset?
Sure you can, just fill out this form and we will reset the test within 48 hours.

I forgot my password, who can help me?
Check out this page for tips on changing your username and/or resetting your password.

How long does it take to be matched?
4 business days.

How do I complete the survey? 
Click on the link to the survey that you received in your confirmation email, provide as many details and as much open availability as possible.

How long does my enrollment last?
12-hour packages include 3 months of online access. 24- and 36-hour packages include 4 months of online access. 


Helpful Resources
Contact Us 
Hours of Operation


Related Articles
How to Enroll for Unlimited Prep
Books and Shipping
Need to make a payment?



 
Contact Us
We’re here for you when you need us.
The Kaplan Premier Support Team
kaplanpremiersupport@kaplan.com
help.kaptest.com

1-844-809-9292

 

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