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Books & Shipping
You’ve got options. We’ve got your back.


How Will I Know When My Books Have Shipped?

You’ll receive an email with tracking information typically within 1 business day after your full payment (or your first installment billing payment) is processed. 

You can also track your shipments by logging into your account page. If you’d like to view a guide on how to track your shipment, be sure to check out this walkthrough!

Note: Specialty orders (e.g AP exams, etc.) placed after your initial enrollment will be delivered within 2 - 7 business days.


 
Shipping Policies

If you pay your balance 7 business days before the first class, course materials will be shipped Standard delivery to most locations, EXCEPT to an individual Post Office (P.O.) box.

Field Character Limits:

Books won’t ship if you exceed the character limit in any 1 field (State, Address, Name, or Postal Code).

Tips:
  • Combined First and Last Name fields shouldn’t exceed 35 characters
  • Limits also include spaces
  • Avoid special characters such as commas (,), dashes (-), and pound signs (#)
  • Postal code must be no more than 9 digits
How Much Will Shipping cost?
  • $25 = STANDARD 5 - 7 business days
  • $50 = EXPRESS 2 - 3 business days 
  • INTERNATIONAL ($50 for Canada, $85 everywhere else) 7 - 10 business days
Tips to Remember:
  • US Addresses ONLY: If you pay in full less than 7 calendar days before your class starts, you’ll be charged the $50 expedited shipping, in addition to the course fee. 
    • The shipping method is 2nd Day Air, via UPS. 
  • If no one is available to sign for the package, the driver decides whether to leave the package or not. If the driver is comfortable that the package can be left out of the public view and safe from the weather, it will be delivered. If not, a signature will be required.
How and where will my books be delivered?
  • Most standard shipments are delivered via UPS Ground
  • APO and Military Base addresses are shipped via USPS
  • We do NOT ship to P.O. box addresses
    • Orders submitted with P.O. Box, Box, P.O., etc. in the address line will be cancelled
If your books need to be shipped to a Military P.O. Box, please contact us via chat, customer.care@kaplan.com, or give us a call.

When are books shipped?
  • Standard orders processed by 12:45 PM ET will be shipped the next business day
  • Express orders processed before 2:45 PM ET will be shipped that day
 
Haven’t received your books?

Track Your Shipment from your Accounts Details page!
  • Login to your Kaptest account here 
  • Click on Manage my course and payments
  • Click on the Tracking Number located here:
User-added image

You’ll be directed to UPS’ tracking page where you’ll find your shipping status and estimated delivery date.

 
Digital Books

You can also use the digital books for the courses below:
 
PreCollege
ExamDigital Books

ACT
  • Adobe Digital ebook version of the Lesson book
  • PDFs of all course practice tests including answer sheet

PSAT
  • Adobe Digital ebook version of the Lesson book
  • PDFs of all course practice tests including answer sheets

SAT
  • Adobe Digital ebook version of the Lesson book
  • PDFs of all course practice tests including answer sheets
Grad
ExamDigital Books

DAT
  • Adobe Digital ebook versions of the Lesson book and Review Notes
  • PDFs of Sessions 1 - 3 available in online syllabus

GMAT
  • Adobe Digital ebook versions of Lesson book and Pocket Reference Guide
  • PDFs for all sessions available in online syllabus

GRE
  • Adobe Digital ebook versions of Lesson book, Math and Verbal workbooks, and Pocket Reference Guide
  • PDFs of Vocabulary Flashcards and Math and Verbal workbooks for all sessions available in online syllabus

LSAT
  • PDFs of all course practice tests and answer grid as well as LG I and LR I sessions

MCAT
  • Adobe Digital ebook versions of all MCAT home study kit materials except for High Yield Problem Solving Guide
  • PDFs for all sessions  available in online syllabus

OAT
  • Adobe Digital ebook versions of the Lesson book and Review Notes
  • PDFs of Sessions 1 - 3 available in online syllabus

PCAT
  • Adobe Digital ebook versions of the Lesson book and Review Notes
  • PDFs of Sessions 1 - 3 available in online syllabus
Health
ExamDigital Books

COMLEX
  • Adobe Digital ebook versions of the Lecture Notes

NAPLEX
  • Adobe Digital ebook versions of the Lecture Notes

NBDE 1 and 2
  • Adobe Digital ebook versions of the Lecture Notes

NCLEX
  • Adobe Digital ebook version of the Content Review Guide (RN and PN)

USMLE
All Steps
  • Adobe Digital ebook versions of the Lecture Notes
Bar
ExamDigital Books

State Bar
  • Adobe Digital ebook versions of MBE and MEE Subjects Outlines
LLM
  • Adobe Digital ebook versions of MBE and MEE Subjects Outlines
  • Downloadable PDF of LLM Workbook and Outline book
MPRE
  • Downloadable PDF of outline & course materials
 
FAQs

Q: My shipping status says “Hold.” What does that mean?
There are many reasons why a book shipment might be on hold, but the most common reason is that the book is being updated with new content. If your shipping status says “Hold,” login to your Kaptest periodically for a status update, send us a chat, or email us at customer.care@kaplan.com.


Q: I’m a PreCollege Unlimited Prep student; can I get a new set of materials with each new class?
Absolutely! To get a new set of materials for your PSAT, SAT, or ACT course, make sure to request them when you enroll into a new class. Shipping and handling fees are charged with each new set of materials.


Related Articles
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Contact Us 
 
We’re here for you when you need us.
The Team at Kaplan Test Prep
customer.care@kaplan.com
help.kaptest.com

 

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