Need More Time?
You’ve got options. We’ve got your back.
At Kaplan, we know that study plans can change, and we’re here to help you succeed however we can.
First things first: how much time do you need to study?
You can view the expiration date of access to your online resources by logging into your account page at kaptest.com and clicking “Manage My Course and Payments.”
Need just a little bit more time?
You can continue accessing your online resources with two-week extensions for up to eight weeks in total.
We recommend extending your resources if your test date is just a few days or weeks away and you’re looking to get just a little bit more studying done between now and test day. You can choose to activate an extension through your kaptest.com account anytime within 28 days after your initial course expiration date.
If you’d like to extend your resources:
|1.||Log in to your account page at kaptest.com|
|2.||Click “Manage My Course and Payments”|
|3.||Under “Course Details” select “Extend my Course”|
Need more than 8 weeks?
You can repeat your course for free with our Higher Score Guarantee as long as this is the first time you’re taking the course.
We recommend activating your Higher Score Guarantee if you have more than eight weeks until test day or if you’re not sure exactly when you’ll be testing.
You can activate your Higher Score Guarantee by contacting us within 90 days of your expiration date. If you’d like to utilize your Higher Score Guarantee:
|1.||Take a look at all of our upcoming classes at kaptest.com/schedules|
|2.||Pick a new class that works best for your schedule|
|3.||Email us at firstname.lastname@example.org letting us know you’d like to use your Higher Score Guarantee (include the new class code in the email!) and we’ll have the new course set up in your current kaptest.com account within 48 hours|
Not feeling another scheduled class? No problem - you can use your Higher Score Guarantee to enroll in a self-paced course and study on your own schedule. Let us know when you’d like to start your self-paced course in your email to us and we’ll be happy to get you started!
Once you take advantage of this no-cost repeat, you’ll no longer be eligible for the Money Back Guarantee refund. If you have any questions, you can read all about our Higher Score Guarantee policy at kaptest.com/hsg.
Still not sure?
We understand. You don’t have to figure it out alone. Please contact us or email us at email@example.com and one of our Test Prep Experts will help you decide what steps to take next to set you up for success on test day.
Contact UsWe’re here for you when you need us.
Q: Is there a limit to the number of extensions I can use?
A: You can extend your resources for up to eight weeks after the initial course resources expire, which means that you can use up to four two-week extensions.
Q: Do extensions impact my Higher Score Guarantee eligibility?
A: No - Choosing an extension does not take away the option to utilize your Higher Score Guarantee - after the extension period ends, you will be eligible to activate your Higher Score Guarantee for up to three months after your extended resource expiration date.
Q: How long will it take for my extension to be applied?
A: We will have your expiration date updated within three business days, and if the course has not yet expired, we’ll add the length of time requested to the end of the course.
Q: Can I extend my resources for supplemental products?
A: Yes - If you selected an extension for a comprehensive course, your supplemental resources will be extended for the same amount of time. Stand alone products cannot be given a separate extension.
Q: Can I extend my Plus course / Tutoring package?
A: Yes - Extension options are available for all comprehensive courses. Please note: extending your enrollment will NOT add more coaching / tutoring hours to your program. To purchase additional hours, please chat or call us.
Q: Can I apply for Tuition Assistance for an extension?
A: No - Paid Extensions are ineligible for Tuition Assistance discount applications even if you qualified for the program on your comprehensive purchase.