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Frequently Asked Questions

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We’re here to answer your questions!



Need More Time with Your Resources?
Learn about your options to extend:


Need to Make-Up a Class for a Grad, Pre-College, or NCLEX course?
  • In Person Classes: For a step-by-step walkthrough, click here  
  • Live Online Classes: email us at customer.care@kaplan.com or call us at 1-800-KAPTEST

How Do I Check my Schedule?
  • Go to kaptest.com/myaccount and log in with your username
  • Click on “Manage my course and payments”
  • Click on “Schedule Details”

How do I pay my balance?  
  • If you put down a deposit, and want to make a payment, click here for a step-by-step walkthrough
  • If you have questions about paying by check or credit card, click here for helpful resources

How Can I See a Demo of Your Live Online Classroom?
  • See what our Live Online Classroom looks like here

Need Help Registering your Retail Book’s Online Resources?
  • Go to kaptest.com/booksonline
  • Select the book you’re using to prep
  • Answer the questions prompted, and if you’re having trouble accessing or viewing your Online Resources try the steps listed here

Having Trouble Logging In?
  • If you have trouble logging in, or forgot your password, you can reset it:

Having Issues Accessing or Viewing Your Syllabus or Videos?
Here are a few troubleshooting tips:
  • Clear Cookies and Cache: For a step-by-step walkthrough, click here
  • Try a Different Browser: Switching browsers often resolves technical issues for our students. I recommend trying Google Chrome (chrome.com) or Mozilla Firefox (firefox.com)
  • Ensure Your Device Meets System Requirements: Find out more about system requirements for your device here
  • Install Adobe Flash: For a step-by-step walkthrough, click here
 
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