Welcome to the Kaplan Academic Student Support Team!
We are happy to provide this service as an additional resource to your studies. However, this service is not intended to be a replacement for individualized tutoring. Depending on your needs, we may recommend at our discretion some of Kaplan's comprehensive supplemental tutoring services in lieu of this complimentary service.
We are a team of teachers here for you to answer your occasional course-related or retail book-related content questions (primarily from online lessons, books, homework, quizzes, test, etc).
Kaplan provides email support in answering Grad students' questions about the academic content of their course material and retail study guides. Please use the appropriate program-based email address below:
We answer the following types of questions within 72 business hours.
When submitting either of the following, please include the Question Identification Number (QID), or a screenshot of the question ("Print Screen" button on a PC keyboard, Command + Shift + 3 on a Mac keyboard). To ensure we accurately answer your question, please include specifics around whether you need assistance on the explanation, the answer, the strategy, etc. Since we only communicate through email, we are not able to explain all topics or create individual study plans.
- Strictly content related items (academic questions/ concepts and solutions /etc.). This does not include any personalized study plan or review of a student's specific progress or transgression in their course, or any technical errors within their resources.
- Further explanation on a question or concept in the course material (see examples below):
QID h000795: “I am very confused by this question. I thought the highest priority on the left side was the BrCH2CH2- group and -CH2CH3 on the right side. Therefore they should be on opposite sides across the double bond. However, I think the explanation has the (CH3)2CH- as the higher priority group on the left side. Can this be further explained because I don't understand it?”
The Academic Support team does not answer any questions about student accounts, refunds, Higher Score Guarantee, shipment of materials, technical issues, errata, personal study plans, etc.
QID gm10wcri03: “I am confused about this question (on the Critical Reasoning Intermediate Workshop). They say that C is the correct answer because "it must be true that this alternative cause did not occur." Why couldn't the same be said of the other answer choices? Thanks!”
- For questions about student accounts, refunds, Higher Score Guarantee, materials, tutoring, please first check our Customer Support Portal at help.kaptest.com. If you don't find what you're looking for, you can chat with us through your online account, email us at firstname.lastname@example.org, or Contact Us to discuss your options.
- For Technical Support (pages not loading, images missing, programs not running) or to reset tests or quizzes, please chat with us through your online account, email us at email@example.com, or Contact Us to discuss your options.